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Terms and Conditions

 
www.plantesenligne.com is the property of SARL Kingdom Vegetal, 636 Avenue Charles Suran , 31350 Boulogne sur Gesse , France Siret 51132354500018 VAT No.: FR37511323545 . All conditions listed below apply only to orders made on the site. These terms and conditions are offered systematically to inform each buyer to ordering. Consequently, the placing of an order implies full and unreserved acceptance of the buyer to the general conditions of sale.
These general conditions of sale apply only for distribution to the French metropolitan territory .
Any contrary condition the buyer will, in the absence of express acceptance imposed on the vendor regardless of when it may have been brought to their attention. The fact that the seller does not prevail at a given time of any of these terms and conditions, can be interpreted as a waiver of any subsequent one of said conditions.
                                                   

Article 1 - Price

Prices are quoted in euros and VAT ( taxes included) , excluding the cost of postage and shipping (see Article 6 - Delivery ) .
SARL Kingdom Vegetal may be required to modify its prices at any time, but agrees that the products are billed based on rates in effect at the time of registration of the order subject to availability at that date and its actual payment.
SARL Kingdom Vegetal can offer customers one-off promotions. Promotions are offered on fixed dates and limited stocks.
SARL Kingdom Vegetal reserves the right to give priority to orders processed by credit card and cancel sales booked by cheque in case of non receipt within 72 hours .
The products remain the property of SARL Kingdom Vegetal until full payment.
 
 

Article 2 - Controls

2.1. Information

The information given by the buyer when making an order. In case of error or incomplete entry in the address of the recipient, SARL Kingdom Vegetal can not be held responsible for failure to make delivery within the time specified in the order. .

2.2 . Offers

Product offers are valid while stocks last . The photos of the products featured on this site are as accurate as possible reproductions. SARL Kingdom Vegetal can not be held responsible for minor differences ( difference in color , size ... ) .

2.3 . Reservation

Plant Kingdom SARL reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order .
In the case of pending litigation and excluding payment - such as late delivery, product quality ... SARL Kingdom Vegetal may need to review with the client the processing conditions of a new order.
 

Article 3 - Validation

3.1. Validation control

After the ordering process , clicking on "Commander" indicates full acceptance of the order and these terms and conditions of sale without reserve.

3.2 . Cancellation and change

For any cancellation or modification of an order before shipping , please contact SARL Vegetable Kingdom . We reserve the right to refuse cancellation or modification of an order if it is already processed and being shipped . In this case, and in the context of non-perishable items , the customer can make the withdrawal clause of a command ( see Article 3.3. below)
 

3.3. Withdrawal period

A Guarantee of the right to return applies to all products that are not likely to deteriorate quickly and therefore the exclusion of plants and other living products. To exercise this warranty on all other items in accordance with Articles L.121 -20, L.121 -20- 1 and L 121-20-2 of the Consumer Code :
 
Please contact SARL Vegetable Kingdom to confirm the return address of your items;
 
Then send us your article( s) in their original packaging within 7 days of receipt to the address SARL Vegetable Kingdom .
 
In less than or equal to 15 days from shipping: you will receive the refund by cheque or bank transfer (depending on your original method of payment ) equal to the amount of products purchased and transportation costs incurred ( subject to submission of proof of payment sent to the customer service at SARL Plant Kingdom 636 Avenue Charles Suran , 31350 Boulogne sur Gesse ) .
You can also choose to keep the amount of your order as a Credit Note from SARL Vegetable Kingdom . Your Credit Note request will be taken into account after the arrival of the items returned at SARL Plant Kingdom and subject to their good condition. Products returned incomplete, damaged or soiled by the customer may not be subject to a right of return .
 

Article 4 - Availability

If out of stock , SARL Kingdom Vegetal offers the customer three options:
- Replacement with a similar variety
- Reimbursement of the price of the item ordered plus postage and shipping in proportion to the command. In the case of an order containing a single item , the postage and shipping are refunded.
- The provision of a credit on your next order.
 

Article 5 - Payment

Credit card (debit card, visa , mastercard etc) online SSL secure transaction
Secured through the payment system PAYPAL. When you enter your bank details, you are directly connected to the PAYPAL server payment. SARL Kingdom Vegetal therefore does not know your credit card number and it is not stored on its server.
In addition, all information exchanged with PAYPAL is encrypted using SSL * and can not be intercepted or altered .
 
* SSL Protocol: This is an encryption which makes your information unreadable before sending it over the Internet. Note that the "https" before the PAYPAL address or presence of a key or padlock icon in the bottom right corner of your browser window , confirm that the site is secure and that the information you enter is protected.
Validated by the customer will be considered effective when the payment centres concerned have given their consent. In case of refusal , the order will be automatically cancelled and the customer notified by email .
 
Bank cheque
The customer must send us the cheque by mail payable to the " SARL Kingdom Vegetal" along with the references of the order at: SARL Kingdom Vegetal, 636 Avenue Charles Suran , 31350 Boulogne sur Gesse . Only French bank cheques are accepted .
 
Credit Note or Kingdom Vegetal / Plants Online Voucher
enter the Credit Note or Voucher code in the " Code Special " check box and click " Apply " to confirm.
A voucher or Credit Note can only be used once. SARL Kingdom Vegetal reserves the right to refuse the use of a voucher or Credit Note whose expiry date has been exceeded.
 

Article 6 - Delivery

All trees and products are prepared and shipped directly from the garden centre. Our packages will be sent the date indicated in the order depending on weather conditions or delivery network disruptions.
For orders of 150 € or more, shipping and packaging are free, except for some bulky items that can not be part of the amount eligible for the reduction
The order may be delivered in several parcels.
 

6.1 . PERIOD OF DELIVERY

- Bare root trees and godets are available from 15 November to 30 April
This is indicative of periods , which depend on weather conditions.
 

6.2 . Shipping/Delivery costs

Shipping costs are automatically calculated when filling the basket depending on the delivery address, weight and size of items ordered.
For orders of 150 € or more, shipping and packaging are free, except for some bulky items that can not be part of the amount eligible for the reduction
We only ship to France. In case of specific request outside this area , the customer should contact SARL Kingdom Vegetal to agree on the feasibility and pricing conditions for delivery.
 

6.3 . Process of ordering and delivery

On the day of shipping your package Colissimo 48h we will send an email to notify you of the imminent arrival of your order. If you are not at home, the postman will leave you card for you to pick up your package at the nearest post office. In the absence of the recipient to deliver the package Sarl Kingdom Vegetal can not be held responsible for the final quality of the delivery if the recipient is slow to collect the parcel from the relevant Post Office .

Delivery times are indicative and any delays can not give the buyer the right to claim damages. However, if these delays exceed those advertised , the Customer is obliged to inform SARL Vegetable Kingdom to conduct an audit of the carrier mandated .

6.4 . Incidents Delivery

Any complaint regarding the number, content and status of the package must be notified to the carrier itself on the delivery and be communicated to us within 7 days after receiving the package SARL Vegetable Kingdom , Customer Service, 636 Avenue Charles Suran , 31350 Boulogne sur Gesse , or email via the contact form on our website info@plantesenligne.com .

To register a complaint with our Customer Service , please give us your contact details, invoice number, the references of the products listed on the invoice and detail the reasons for your claim.

Upon receipt of your parcel, if you consider that you plant was delivered in poor condition or ill SARL Kingdom Vegetal agrees to consider your application based on photos you send by email or mail and possibly make an exceptional exchange.

 
Article 7 - Guarantees

7.1. Quality of plants

The trees we sell are produced in optimum conditions and are healthy and strong . The orders are prepared on the day of the expedition, which guarantees the freshness of the plants until delivery .

A planting guide is sent with each package : giving advice on how to plant and care for your plants to help them grow successfully.

7.2 . Guarantee

The growth of a plant depends primarily on the care given on the arrival, the soil preparation, the way it was planted as well as many other factors beyond our control , so we can not give a warranty guarantee.

Article 8 - Intellectual Property

All text, illustrations and photographs presented on the www.plantesenligne.com and www.kingdomvegetal.com site are protected by intellectual property rights . Any reproduction is strictly prohibited.

 
Article 9 - Liability

The products conform to the French legislation. The photographs and texts illustrating the products presented are as accurate as possible to items that will be shipped. SARL Kingdom Vegetal can not however be held responsible for minor differences ( difference in color , size ... ) .

Sarl Kingdom Vegetal can not be held liable for breach of contract in case of unforeseeable and unavoidable event of a third contract (failure, total or partial strike of postal services and transport and / or communication , flood, fire ... ) or fault of the customer . Sarl Kingdom Vegetal is committed to do its utmost to implement a solution to meet the terms agreed upon in the fastest time.

Any hypertext links to partner sites, they are solely responsible for their content.

All the information published on planting tips and after care are given free of charge and under no circumstances can SARL Kingdom Vegetal be held liable if you do not get the expected results.

 
Article 10 - Applicable law / litigation

This contract is subject to French law. This is the English translation of the contract in the French language.  The competent court in case of dispute will be the domicile of the defendant or , at the option of the defendant 's place of actual delivery of the product.

 
Article 11 - Personal information

Respect for your privacy is guaranteed in accordance with ethics. In accordance with the Data Protection Act of 6 January 1978, you have a right of access, opposition and correction of data.

In compliance with the Law on Confidence in the Digital Economy , any advertising message sent to the e -mail that you send SARL Kingdom Vegetal or Plantes en Ligne will be clearly identified as the transmitter of messages sent .

Offers from our partners will not be sent unless you have given us your consent beforehand. You may at any time object to any delivery of our promotional offers by unsubscribing via the links on the www.plantesenligne.com site.